Are ever increasing delivery charges putting you off online shopping?
Join the 35 million Brits who have already given up on online shopping.
According to Parcel company DPD, 73% of UK customers don’t complete their online order because of the high delivery charges.
DPD CEO Dwain McDonald said: “Delivery is an integral part of e-retailing – the sale isn’t complete until the customer receives their goods. And as our survey shows, the cost and speed of delivery are crucial factors in whether a customer completes a transaction or abandons their shopping cart at the checkout.
“Online shopping is the fastest growing retail sector and customers are no longer happy to accept a restricted set of delivery options, they want choice and flexibility in when and how they receive their purchases. Put simply, limited delivery options cost sales.”
Many shoppers who were surveyed said they were not offered free delivery and many say that limited and or expensive postage and delivery charges make them annoyed.
75% said they prefer free delivery while 26% were more concerned with timed delivery slots.
More and more of us are shopping online and customers are now much more online savvy and expect to receive their goods quickly and preferably with free delivery.
Companies who find that customers are abandoning their order may well need to take a closer look at their delivery options.
Shoppers want to know when they will receive their goods and treat the courier as part of the online company.
Amazon is a hugely popular online company who have always promoted free delivery to their customers as well as inspiring several other web stores to stop charging customers for postage and packaging.