John Lewis Gets First Place For Customer Satisfaction

Verdict Customer Satisfaction Awards chose John Lewis as first place for it’s customer service.

The retailer has reclaimed the top position as number one in customer satisfaction at the Awards.

The event, held at the London Stock Exchange saw the retailer climb from its position of third place last year – missing out to Ikea and Bonmarche – take the top spot this year.

Bonmarche retained second place, followed by Dunelm Mill, Amazon and Brantano.

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The survey of 5,900 customers was carried out by Verdict Research showed that John Lewis gained scores for service exceeding those of other retailers and it also scored highly for product quality.

Verdict director of research and analysis, Maureen Hinton, said: “John Lewis swept the board this year coming top in all its product categories, including for the first time, clothing.

“Apart from its service credentials its product ranges are delivering the inspiration and trust that customers appreciate.

Bonmarche is awarded a high score by its customers because it provides mature women with a well-targeted range of clothing combined with good  service which is not widely available elsewhere.”

Verdict’s survey also reveals the best retailers by sector, with John Lewis taking first place in clothing, homewares and electricals and the retailer was also chosen as first place for it’s customer services.

Congratulations to everyone who won in the awards!

What shops either online or in store have you have a good customer experience with? Comment below and let us know.

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